This report can be found in Reporting > Communication reports > Email history.
Analytics
Subject
Displays the subject line of the email. Click this for a quick overview of the email’s delivery status and to view a copy of the email sent.
Type
Shows whether the email was sent just via email, or also via ‘Timeline’ – as a notification to the contacts’ Thrive4 app.
Sent date
The date that the email was sent from the Thrive4 system.
Recipient count
How many users the email was sent to. You can click this number for more details:
The ‘Recipient name’ is person the email has been targeted to. If you have sent the email to a beneficiary, and they have a personal email address, it will be delivered to them. If you send it to a beneficiary and they do not have a personal email address, the email will by default be delivered to the account owner. The email may also have been sent to a staff member, or to an additional email contact.
The recipient list also shows what date(s) and time(s) the email was:
- Delivered
- Opened
- Clicked (any links within)
- Bounced
- Spam (marked as or delivered to)
Tip: The recipient list can be exported via ‘Actions’ in the top-right corner.
You can select users using the checkboxes on the left, then click ‘Actions’ to send an SMS, a new message, or re-send the same message again.
Delivered
Message has been successfully delivered to the receiving server(s).
Opened
Recipient(s) has/have opened the HTML message. This analytic will not work for messages delivered as plain text, or when messages have been previewed.
Clicked
Acknowledgment from the recipient email client(s) that a link in the email has been clicked.
Bounced
Receiving server could not or would not accept mail to this recipient permanently. If a recipient has previously unsubscribed from your emails, the message is dropped.
Spam
Confirmation from the recipient email server(s) that the email has been flagged by their spam policy.
Invalid
Receiving server temporarily rejected the message.
Sent by
The name of the user that sent the email. If the email was sent automatically, then the name will display as 'System'.
Filters
Messages can be filtered by date, the message type, or by the group they were sent to. You can also choose to hide system messages so that the report only shows emails manually sent by staff.
