---
title: How can I request one-off payments?
description: Quickly request a one-off payment from your customers, no need to create a product
---

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# How can I request one-off payments?

## The 'Request payments' feature allows you to quickly request one-off payments from your contacts, without the need to add them to a class or any other product

### How to enable one-off payments:

- Navigate to **Organisation setup \> Accounting and billing**
- Tick ‘Allow one-off payments’
- Select the payment provider to use
- Select whether you would like one-off payments to collect automatically once requested
- Click ‘Save’

**Note:** If your organisation is registered with more than one payment provider, you will need to select one payment provider for all ad hoc payments to be collected with.

 

### How to request a one-off payment:

**From the Contacts page**

- Navigate to **Contact management \> Contacts**
- Select the contact(s) you wish to request payment from to by ticking the checkboxes by names 
    - You can use the left sidebar to filter by group or product
- When contacts are selected, the left sidebar will show actions that can be performed
- Click ‘Manage’ then ‘Request’ one-off payment

 

![](https://help.thrive4.com/hs-fs/hubfs/image-png-Jun-29-2026-04-02-35-3833-PM.png?width=536&height=307&name=image-png-Jun-29-2026-04-02-35-3833-PM.png)

**From the contact record**

- Search for a contact and click their name
- Click ‘Actions’ from the top-left of the contact record
- Click ‘Request payment’

![](https://help.thrive4.com/hs-fs/hubfs/image-png-Jun-29-2026-04-03-02-2910-PM.png?width=608&height=358&name=image-png-Jun-29-2026-04-03-02-2910-PM.png)

- Select ‘Ad hoc payment’ then provide a description for the payment and the value to request 
    - Alternatively, choose an existing ‘Money’ product to request payment for
- Click ‘Preview changes’
- From here you can select any payments to make changes 
    - ‘Edit final cost’ – if any need to be charged a different amount
    - ‘Edit date the invoice is generated’ – if you wish this to be charged at a later date
    - ‘Remove contact’ – if one of the contacts doesn’t need to be charged after all
- Once you’re happy with the payment(s), click ‘Process’ to finish

![](https://help.thrive4.com/hs-fs/hubfs/image-png-Jun-29-2026-04-05-04-7334-PM.png?width=670&height=146&name=image-png-Jun-29-2026-04-05-04-7334-PM.png)

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