How do I change a user email address?
If you need to change the email username for a contact, please contact the support team with the request to action this change
Although you can edit a contact’s email address from within Thrive4, this will only update the communication email and not the login email address, which must be updated by the Thrive4 support team.
This restriction exists because each email username is a unique identifier within the system and may be associated with multiple organisations. As a result, individual organisations are unable to make changes to a user's login email.
To request a change to a contact’s email address, please contact the Thrive4 support team at 0330 818 8536 or via email at help@thrive4.com