Member guide: How do I reset my password?

If you can’t sign in, click/tap ‘Reset password’ to request a password reset link.

Please ensure you’re using the correct link: https://app.joinin.online/#/app/joinin/login

Alternatively, download the free Thrive4 app from the App Store or Google Play Store.

Not receiving the password reset email?

• Check for typos or a hidden space before/after your email address
• Type your email in manually in case your browser is auto-filling incorrectly
• Ensure you’re entering the email address your account was created with
• Check your spam/junk folder

If you’re still having trouble accessing your account, please email help@thrive4.com for further assistance. Please email from/include the email address associated with your account, and quote the name of the organisation you’re part of.