--- title: How do I remove people from products? description: Removing a contact from a product --- [Skip to content](https://help.thrive4.com/how-do-i-remove-a-person-from-a-product#main-content) [![Thrive4\_Logo](https://help.thrive4.com/hs-fs/hubfs/Thrive4_Logo.png?width=151&height=60&name=Thrive4_Logo.png)](https://help.thrive4.com/?hsLang=en) - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) Open main navigation Close main navigation - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) How can we help? - There are no suggestions because the search field is empty. 1. [Thrive4 Help Centre](https://help.thrive4.com/?hsLang=en) 2. [Contact management](https://help.thrive4.com/contact-management?hsLang=en) 3. [Contacts](https://help.thrive4.com/contact-management?hsLang=en#contacts) # How do I remove people from products? ## You may need to remove contacts from products if their availability changes or to prevent future billing, for example if they’ve booked the wrong class or ended a subscription   **Note:** You can remove contacts from products from many areas of the platform, including your reports, registers, their record, or the Contacts page. The options differ depending on the product type – further details can be found at the bottom of this article. ### Steps – Contact record: If you’re removing one contact from a product (or multiple products), the quickest way is via their contact record. - Search for the contact and click their name - At the bottom of the Dashboard, you’ll find ‘Active products’ - Click the three dots next to the relevant product, then ‘Remove from product’ - Choose your removal options then ‘Preview changes’ - Once you’re happy with the changes, click ‘Process’ and you’re done! ![](https://help.thrive4.com/hs-fs/hubfs/image-png-Jun-29-2026-09-22-34-0076-AM.png?width=670&height=211&name=image-png-Jun-29-2026-09-22-34-0076-AM.png)   ### Steps – Contacts page: If you’re removing multiple contacts from the same product, the Contacts page is the quickest way. - Navigate to **Contact management \> Contacts** - Select the relevant product in the left sidebar - Tick the checkbox next to the Contact(s) you wish to remove - In the left sidebar, click ‘Manage’ then ‘Remove from product’ - Choose your removal options then ‘Preview changes’ - Once you’re happy with the changes, click ‘Process’ and you’re done! ### ![](https://help.thrive4.com/hs-fs/hubfs/image-png-Jun-29-2026-09-24-30-0050-AM.png?width=670&height=412&name=image-png-Jun-29-2026-09-24-30-0050-AM.png)   ### ‘Remove from product’ additional options **Note:** Items marked with an asterisk (\*) will only appear for products with a schedule. - **Schedule\*** - Choose which schedule to remove the contact from - **From\*** - Choose specific days, dates and times to remove the contact from - All future sessions- Removes the contact from all scheduled future sessions - Specific sessions- Removes the contact from the selected sessions only - From (and including) a specific session - Removes the contact from a specific session, and all sessions in the schedule after that - **Credit account** - Choose your [credit](https://help.thrive4.com/how-do-i-raise-credit-notes?hsLang=en)options - No credit required- No credit will be applied to the account - Credit according to product price and billing – Credit will be applied according to the product’s standard price rate - Credit fixed amount– Apply a custom amount of credit   ### ‘Preview changes’ Before the removal is processed, you can review the changes – this page will offer further options to consider or amend before proceeding. ![](https://help.thrive4.com/hs-fs/hubfs/chrome_7hUtSnKF63-gif.gif?width=1138&height=316&name=chrome_7hUtSnKF63-gif.gif) You can tick the checkbox next to the Contact’s name to edit the credit amount. **Important:** If you do wish for credit to be applied, you’ll need to select the box on the right-hand side before finalising. - **Cancel order** - If the contact has an upcoming scheduled order, you can choose to cancel the order before it is invoiced - **Cancel invoice** - if the contact has been invoiced and the payment is not yet pending or paid, you can choose to cancel the invoice here **Important:** If you see ‘Invoice is not outstanding’, it cannot be cancelled. - [FAQs](https://help.thrive4.com/faqs?hsLang=en) - [Member guides](https://help.thrive4.com/member-guides?hsLang=en#main-content) - [Account details](https://help.thrive4.com/member-guides?hsLang=en#account-details) - [Payments](https://help.thrive4.com/member-guides?hsLang=en#payments) - [Troubleshooting](https://help.thrive4.com/member-guides?hsLang=en#troubleshooting) - [Dashboard](https://help.thrive4.com/dashboard?hsLang=en) - [Growth tools](https://help.thrive4.com/growth-tools?hsLang=en) - [Contact management](https://help.thrive4.com/contact-management?hsLang=en#main-content) - [Contacts](https://help.thrive4.com/contact-management?hsLang=en#contacts) - [Groups and Roles](https://help.thrive4.com/contact-management?hsLang=en#groups-and-roles) - [Gymnastics insurance](https://help.thrive4.com/contact-management?hsLang=en#gymnastics-insurance) - [Timetable](https://help.thrive4.com/timetable?hsLang=en) - [Teams](https://help.thrive4.com/teams?hsLang=en#main-content) - [Squad management](https://help.thrive4.com/teams?hsLang=en#squad-management) - [Season management](https://help.thrive4.com/teams?hsLang=en#season-management) - [Player management](https://help.thrive4.com/teams?hsLang=en#player-management) - [Sales admin](https://help.thrive4.com/sales-admin?hsLang=en#main-content) - [FAQs](https://help.thrive4.com/sales-admin?hsLang=en#faqs) - [Orders](https://help.thrive4.com/sales-admin?hsLang=en#orders) - [Invoices](https://help.thrive4.com/sales-admin?hsLang=en#invoices) - [Payments](https://help.thrive4.com/sales-admin?hsLang=en#payments) - [Reporting](https://help.thrive4.com/reporting?hsLang=en#main-content) - [Financial](https://help.thrive4.com/reporting?hsLang=en#financial) - [Operational](https://help.thrive4.com/reporting?hsLang=en#operational) - [Communication](https://help.thrive4.com/reporting?hsLang=en#communication) - [Product management](https://help.thrive4.com/product-management?hsLang=en#main-content) - [Adding a new product](https://help.thrive4.com/product-management?hsLang=en#adding-a-new-product) - [Billing](https://help.thrive4.com/product-management?hsLang=en#billing) - [Product settings](https://help.thrive4.com/product-management?hsLang=en#product-settings) - [Schedules](https://help.thrive4.com/product-management?hsLang=en#schedules) - [Discounts](https://help.thrive4.com/product-management?hsLang=en#discounts) - [Communication](https://help.thrive4.com/communication?hsLang=en#main-content) - [Email](https://help.thrive4.com/communication?hsLang=en#email) - [SMS](https://help.thrive4.com/communication?hsLang=en#sms) - [Notifications](https://help.thrive4.com/communication?hsLang=en#notifications) - [Organisation setup](https://help.thrive4.com/organisation-setup?hsLang=en#main-content) - [Financial](https://help.thrive4.com/organisation-setup?hsLang=en#financial) - [Data collection](https://help.thrive4.com/organisation-setup?hsLang=en#data-collection) - [Development programme](https://help.thrive4.com/organisation-setup?hsLang=en#development-programme) - [Your shop](https://help.thrive4.com/your-shop?hsLang=en) - [Troubleshooting](https://help.thrive4.com/troubleshooting?hsLang=en#main-content) - [Products](https://help.thrive4.com/troubleshooting?hsLang=en#products) - [Payments](https://help.thrive4.com/troubleshooting?hsLang=en#payments) - [Submit a ticket](https://help.thrive4.com/submit-a-ticket?hsLang=en) - [Video Guides](https://help.thrive4.com/video-guides?hsLang=en) [![Thrive4-new\_black\_logo\_RGB](https://help.thrive4.com/hs-fs/hubfs/Thrive4-new_black_logo_RGB.png?width=184&height=74&name=Thrive4-new_black_logo_RGB.png "Thrive4-new_black_logo_RGB")](https://www.thrive4.com) Copyright © 2025, Pay Here Limited trading as Thrive4