--- title: How do I send an SMS to my customers? description: Once you've enabled the SMS feature, you can easily communicate with your contacts via SMS --- [Skip to content](https://help.thrive4.com/how-do-i-send-messages-to-my-members-via-sms#main-content) [![Thrive4\_Logo](https://help.thrive4.com/hs-fs/hubfs/Thrive4_Logo.png?width=151&height=60&name=Thrive4_Logo.png)](https://help.thrive4.com/?hsLang=en) - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) Open main navigation Close main navigation - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) How can we help? - There are no suggestions because the search field is empty. 1. 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[SMS](https://help.thrive4.com/communication?hsLang=en#sms) # How do I send an SMS to my customers? ## After activating the SMS feature and purchasing credits, you can communicate with your members through SMS – here’s how **Note:** The SMS feature is currently only available to UK-based organisations and is one-way only; recipients won’t be able to reply to you directly from the messages you send. **Important:** Mobile numbers must be added to the Mobile/Contact number field of contact records - mobile numbers added to the Home or Work field will not send.   ### From the Contacts page: - Navigate to **Contact management \> Contacts** - Select the contact(s) you wish to send an email to by ticking the checkboxes by names - You can use the left sidebar to filter by group or product - When contacts are selected, the left sidebar will show actions that can be performed - Click ‘Message’ then ‘Send SMS’ ![](https://help.thrive4.com/hs-fs/hubfs/image-png-Jun-29-2026-02-38-13-2757-PM.png?width=529&height=338&name=image-png-Jun-29-2026-02-38-13-2757-PM.png)   ### From the contact record - Search for a contact and click their name - Click ‘Actions’ from the top-left of the contact record - Go to ‘Message’ \> ‘SMS’ ![](https://help.thrive4.com/hs-fs/hubfs/image-png-Jun-29-2026-02-50-42-3824-PM.png?width=604&height=357&name=image-png-Jun-29-2026-02-50-42-3824-PM.png)   ### From the timetable: - Navigate to the **Timetable** and click into any session - Select the ‘Advanced view’ or ‘Manage’ - Select the contact(s) you wish to email - Click ‘Actions’ then ‘Send SMS’   ### Composing your message Simply type your message in the text box – each message is limited to 160 characters, included spaces. If your message exceeds this limit, it will automatically be divided into multiple messages. **Important:** 1 credit = 1 SMS message   You can also personalise your message for each recipient using [placeholders](https://help.thrive4.com/list-of-placeholders?hsLang=en). Toggle ‘Marketing message’ when sending special offers/promotions to mark the email as such. This ensures you’ll only message contacts who have opted into these communications. Your members can manage their communication preferences at any time from **Account \> Settings \> Notification Settings** within the Thrive4 member portal/app. Once your message is composed, click ‘Next’ to view a summary of credits being used, then ‘Send’ to finish. - [FAQs](https://help.thrive4.com/faqs?hsLang=en) - [Member guides](https://help.thrive4.com/member-guides?hsLang=en#main-content) - [Account details](https://help.thrive4.com/member-guides?hsLang=en#account-details) - [Payments](https://help.thrive4.com/member-guides?hsLang=en#payments) - [Troubleshooting](https://help.thrive4.com/member-guides?hsLang=en#troubleshooting) - [Dashboard](https://help.thrive4.com/dashboard?hsLang=en) - [Growth tools](https://help.thrive4.com/growth-tools?hsLang=en) - [Contact management](https://help.thrive4.com/contact-management?hsLang=en#main-content) - [Contacts](https://help.thrive4.com/contact-management?hsLang=en#contacts) - [Groups and Roles](https://help.thrive4.com/contact-management?hsLang=en#groups-and-roles) - [Gymnastics insurance](https://help.thrive4.com/contact-management?hsLang=en#gymnastics-insurance) - [Timetable](https://help.thrive4.com/timetable?hsLang=en) - [Teams](https://help.thrive4.com/teams?hsLang=en#main-content) - [Squad management](https://help.thrive4.com/teams?hsLang=en#squad-management) - [Season management](https://help.thrive4.com/teams?hsLang=en#season-management) - [Player management](https://help.thrive4.com/teams?hsLang=en#player-management) - [Sales admin](https://help.thrive4.com/sales-admin?hsLang=en#main-content) - [FAQs](https://help.thrive4.com/sales-admin?hsLang=en#faqs) - [Orders](https://help.thrive4.com/sales-admin?hsLang=en#orders) - [Invoices](https://help.thrive4.com/sales-admin?hsLang=en#invoices) - [Payments](https://help.thrive4.com/sales-admin?hsLang=en#payments) - [Reporting](https://help.thrive4.com/reporting?hsLang=en#main-content) - [Financial](https://help.thrive4.com/reporting?hsLang=en#financial) - [Operational](https://help.thrive4.com/reporting?hsLang=en#operational) - [Communication](https://help.thrive4.com/reporting?hsLang=en#communication) - [Product management](https://help.thrive4.com/product-management?hsLang=en#main-content) - [Adding a new product](https://help.thrive4.com/product-management?hsLang=en#adding-a-new-product) - [Billing](https://help.thrive4.com/product-management?hsLang=en#billing) - [Product settings](https://help.thrive4.com/product-management?hsLang=en#product-settings) - [Schedules](https://help.thrive4.com/product-management?hsLang=en#schedules) - [Discounts](https://help.thrive4.com/product-management?hsLang=en#discounts) - [Communication](https://help.thrive4.com/communication?hsLang=en#main-content) - [Email](https://help.thrive4.com/communication?hsLang=en#email) - [SMS](https://help.thrive4.com/communication?hsLang=en#sms) - [Notifications](https://help.thrive4.com/communication?hsLang=en#notifications) - [Organisation setup](https://help.thrive4.com/organisation-setup?hsLang=en#main-content) - [Financial](https://help.thrive4.com/organisation-setup?hsLang=en#financial) - [Data collection](https://help.thrive4.com/organisation-setup?hsLang=en#data-collection) - [Development programme](https://help.thrive4.com/organisation-setup?hsLang=en#development-programme) - [Your shop](https://help.thrive4.com/your-shop?hsLang=en) - [Troubleshooting](https://help.thrive4.com/troubleshooting?hsLang=en#main-content) - [Products](https://help.thrive4.com/troubleshooting?hsLang=en#products) - [Payments](https://help.thrive4.com/troubleshooting?hsLang=en#payments) - [Submit a ticket](https://help.thrive4.com/submit-a-ticket?hsLang=en) - [Video Guides](https://help.thrive4.com/video-guides?hsLang=en) [![Thrive4-new\_black\_logo\_RGB](https://help.thrive4.com/hs-fs/hubfs/Thrive4-new_black_logo_RGB.png?width=184&height=74&name=Thrive4-new_black_logo_RGB.png "Thrive4-new_black_logo_RGB")](https://www.thrive4.com) Copyright © 2025, Pay Here Limited trading as Thrive4