Member guide: I don't recognise a payment from Thrive4/LoveAdmin or London & Zurich on my bank statement - how do I trace it?
Note: Thrive4 was previously known as LoveAdmin until July 2026, so you may still see the name LoveAdmin on some statements.
Thrive4 provides business management and bookings software used by various types of organisations, such as sports clubs, gyms, and membership organisations.
London & Zurich is a provider of direct debit payments that processes payments via Thrive4. Either may appear on your bank statement.
If an unrecognised payment has been taken from your bank account, submit the payment details to London & Zurich using the form below, and the name of the organisation that invoiced you will be returned within 1 minute: