--- title: "Member guide: I don't recognise a payment from Thrive4/LoveAdmin or London & Zurich on my bank statement - how do I trace it?" description: Track down the source of London & Zurich payments you've been billed --- [Skip to content](https://help.thrive4.com/i-dont-recognise-a-thrive4-loveadmin-london-zurich-payment-on-my-bank-statement#main-content) [![Thrive4\_Logo](https://help.thrive4.com/hs-fs/hubfs/Thrive4_Logo.png?width=151&height=60&name=Thrive4_Logo.png)](https://help.thrive4.com/?hsLang=en) - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) Open main navigation Close main navigation - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) How can we help? - There are no suggestions because the search field is empty. 1. [Thrive4 Help Centre](https://help.thrive4.com/?hsLang=en) 2. [Member guides](https://help.thrive4.com/member-guides?hsLang=en) 3. [Troubleshooting](https://help.thrive4.com/member-guides?hsLang=en#troubleshooting) # Member guide: I don't recognise a payment from Thrive4/LoveAdmin or London & Zurich on my bank statement - how do I trace it? **Note:** Thrive4 was previously known as LoveAdmin until July 2026, so you may still see the name LoveAdmin on some statements.   Thrive4 provides business management and bookings software used by various types of organisations, such as sports clubs, gyms, and membership organisations. London & Zurich is a provider of direct debit payments that processes payments via Thrive4. Either may appear on your bank statement. If an unrecognised payment has been taken from your bank account, submit the payment details to London & Zurich using the form below, and the name of the organisation that invoiced you will be returned within 1 minute: [https://www.londonandzurich.co.uk/contact-consumer/](https://www.londonandzurich.co.uk/contact-consumer/) - [FAQs](https://help.thrive4.com/faqs?hsLang=en) - [Member guides](https://help.thrive4.com/member-guides?hsLang=en#main-content) - [Account details](https://help.thrive4.com/member-guides?hsLang=en#account-details) - [Payments](https://help.thrive4.com/member-guides?hsLang=en#payments) - [Troubleshooting](https://help.thrive4.com/member-guides?hsLang=en#troubleshooting) - [Dashboard](https://help.thrive4.com/dashboard?hsLang=en) - [Growth tools](https://help.thrive4.com/growth-tools?hsLang=en) - [Contact management](https://help.thrive4.com/contact-management?hsLang=en#main-content) - [Contacts](https://help.thrive4.com/contact-management?hsLang=en#contacts) - [Groups and Roles](https://help.thrive4.com/contact-management?hsLang=en#groups-and-roles) - [Gymnastics insurance](https://help.thrive4.com/contact-management?hsLang=en#gymnastics-insurance) - [Timetable](https://help.thrive4.com/timetable?hsLang=en) - [Teams](https://help.thrive4.com/teams?hsLang=en#main-content) - [Squad management](https://help.thrive4.com/teams?hsLang=en#squad-management) - [Season management](https://help.thrive4.com/teams?hsLang=en#season-management) - [Player management](https://help.thrive4.com/teams?hsLang=en#player-management) - [Sales admin](https://help.thrive4.com/sales-admin?hsLang=en#main-content) - [FAQs](https://help.thrive4.com/sales-admin?hsLang=en#faqs) - [Orders](https://help.thrive4.com/sales-admin?hsLang=en#orders) - [Invoices](https://help.thrive4.com/sales-admin?hsLang=en#invoices) - [Payments](https://help.thrive4.com/sales-admin?hsLang=en#payments) - [Reporting](https://help.thrive4.com/reporting?hsLang=en#main-content) - [Financial](https://help.thrive4.com/reporting?hsLang=en#financial) - [Operational](https://help.thrive4.com/reporting?hsLang=en#operational) - [Communication](https://help.thrive4.com/reporting?hsLang=en#communication) - [Product management](https://help.thrive4.com/product-management?hsLang=en#main-content) - [Adding a new product](https://help.thrive4.com/product-management?hsLang=en#adding-a-new-product) - [Billing](https://help.thrive4.com/product-management?hsLang=en#billing) - [Product settings](https://help.thrive4.com/product-management?hsLang=en#product-settings) - [Schedules](https://help.thrive4.com/product-management?hsLang=en#schedules) - [Discounts](https://help.thrive4.com/product-management?hsLang=en#discounts) - [Communication](https://help.thrive4.com/communication?hsLang=en#main-content) - [Email](https://help.thrive4.com/communication?hsLang=en#email) - [SMS](https://help.thrive4.com/communication?hsLang=en#sms) - [Notifications](https://help.thrive4.com/communication?hsLang=en#notifications) - [Organisation setup](https://help.thrive4.com/organisation-setup?hsLang=en#main-content) - [Financial](https://help.thrive4.com/organisation-setup?hsLang=en#financial) - [Data collection](https://help.thrive4.com/organisation-setup?hsLang=en#data-collection) - [Development programme](https://help.thrive4.com/organisation-setup?hsLang=en#development-programme) - [Your shop](https://help.thrive4.com/your-shop?hsLang=en) - [Troubleshooting](https://help.thrive4.com/troubleshooting?hsLang=en#main-content) - [Products](https://help.thrive4.com/troubleshooting?hsLang=en#products) - [Payments](https://help.thrive4.com/troubleshooting?hsLang=en#payments) - [Submit a ticket](https://help.thrive4.com/submit-a-ticket?hsLang=en) - [Video Guides](https://help.thrive4.com/video-guides?hsLang=en) [![Thrive4-new\_black\_logo\_RGB](https://help.thrive4.com/hs-fs/hubfs/Thrive4-new_black_logo_RGB.png?width=184&height=74&name=Thrive4-new_black_logo_RGB.png "Thrive4-new_black_logo_RGB")](https://www.thrive4.com) Copyright © 2025, Pay Here Limited trading as Thrive4