London & Zurich - Payment processing timeline

The London & Zurich (L&Z) payment collection timeline for new and existing direct debit instructions are described in the tables below. For more advice please contact the Thrive4 support team.

Important: At no time does Thrive4 handle any money processed for your organisation. All funds are processed and completed by L&Z.

Collection payment timeline for new direct debit instructions (DDI)

This timeline applies for your customers that have setup a brand-new DDI, and are having a payment collected for the first time.

Banking day	Activity
Day 0	Payee completes online Direct Debit Signup. The payee's account is added to the L&Z system. (Provided this was completed before 4.30pm, otherwise day 0 begins from the next business day)
Day 1	L&Z submit AUDDIS file to Bacs AUDDIS is what enables L&Z to send new Direct Debit Instructions to Bacs electronically, instead of in paper format.
Day 2	Bacs processing day
Day 3	Direct Debit lodged/accepted Thrive4 submits Collection request to L&Z
Day 4	L&Z submit to Bacs
Day 5	Processing by Bacs
Day 6	L&Z receives payment (Money withdrawn from payee's account)
Day 7	Failures notified by Bacs (including cash recovered)
Day 8	Failures notified by Bacs (including cash recovered) Payment to your organisation submitted
Day 9	Payment received by your organisation

Collection payment timeline for existing direct debit mandates

This timeline applies for your customers that have an existing DDI and are having a repeated payment collected.

Banking day	Activity
Day 0	The day in which the payment request is generated. Thrive4 will send the Advance Notice email to the payee. Thrive4 submits Collection request to L&Z
Day 1	L&Z Submit to Bacs
Day 2	Processing by Bacs
Day 3	L&Z receives payment (Money withdrawn from payee's account)
Day 4	Failures notified by Bacs (including cash recovered)
Day 5	Failures notified by Bacs (including cash recovered) Payment to organisation submitted
Day 6	Payment received by your organisation