--- title: Member guides | Thrive4 Help Centre description: Learn how to navigate your Thrive4 account and manage your events, payments, and personal details --- [Skip to content](https://help.thrive4.com/member-guides#main-content) [![Thrive4\_Logo](https://help.thrive4.com/hs-fs/hubfs/Thrive4_Logo.png?width=151&height=60&name=Thrive4_Logo.png)](https://help.thrive4.com/) - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) Open main navigation Close main navigation - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) How can we help? - There are no suggestions because the search field is empty. 1. 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[Member guides](https://help.thrive4.com/member-guides) # Member guides Learn how to navigate your Thrive4 account and manage your events, payments, and personal details - [Member guide: How to create your Thrive4 MemberHub account](https://help.thrive4.com/create-your-thrive4-account) - [Member guide: Navigating the Thrive4 MemberHub app](https://help.thrive4.com/navigating-the-thrive4-app) - [Member guide: How to complete the Thrive4 checkout](https://help.thrive4.com/how-to-complete-the-thrive4-checkout) - [Member guide: How do I accept an invite to join an organisation?](https://help.thrive4.com/how-do-i-accept-an-organisation-invite) - [Member guide: Where can I see progress for levels and skills recorded?](https://help.thrive4.com/where-can-i-see-progress-for-levels-and-skills) - [Member guide: How do I confirm my availability?](https://help.thrive4.com/accepting-player-availability) - [Member guide: How do I view my timeline messages?](https://help.thrive4.com/how-do-i-view-my-messages) See less ▼ ## Account details - [Member guide: How do I update my information?](https://help.thrive4.com/how-do-i-update-my-information) - [Member guide: How do I add emergency contacts to my account?](https://help.thrive4.com/how-do-i-assign-my-emergency-contacts) - [Member guide: How can my friends/family receive copies of emails?](https://help.thrive4.com/enable-additional-contacts-to-receive-emails) - [Member guide: How do I add and manage my friends and family?](https://help.thrive4.com/managing-friends-and-family) - [Member guide: How do I delete my account and data?](https://help.thrive4.com/how-do-i-delete-my-thrive4-user-account-and-data) - [Member guide: How do I upload a photo to my account?](https://help.thrive4.com/how-do-i-upload-a-photo-to-my-profile) - [Member guide: How do I upload and share photos and files?](https://help.thrive4.com/how-do-i-share-a-file) See less ▼ ## Payments - [Member guide: How do I set up a new payment method?](https://help.thrive4.com/how-to-setup-a-new-payment-method) - [Member guide: How to remove a saved payment method](https://help.thrive4.com/managing-your-saved-payment-methods) - [Member guide: How do I pay my invoice?](https://help.thrive4.com/how-to-make-a-payment) - [Member guide: I can't pay my invoice or complete payment](https://help.thrive4.com/i-cant-pay-my-invoice) - [Member guide: What reference appears on my card or bank statement?](https://help.thrive4.com/bank-statement-reference) - [Member guide: How do I see my future payments?](https://help.thrive4.com/how-do-i-see-my-future-payments) See less ▼ ## Troubleshooting - [Member guide: I received a charge from Thrive4 that I don't recognise](https://help.thrive4.com/i-dont-recognise-a-payment) - [Member guide: I don't recognise a payment from Thrive4/LoveAdmin or London & Zurich on my bank statement - how do I trace it?](https://help.thrive4.com/i-dont-recognise-a-thrive4-loveadmin-london-zurich-payment-on-my-bank-statement) - [Member guide: How do I reset my password?](https://help.thrive4.com/how-do-i-create-or-reset-my-password) - [Member guide: How do I cancel my membership or class?](https://help.thrive4.com/how-do-i-cancel-my-subscription) - [Member guide: How do I add Thrive4 to my safe sender list?](https://help.thrive4.com/how-do-i-add-thrive4-to-my-safe-sender-list) - [Member guide: Why is my postcode not accepted?](https://help.thrive4.com/why-is-my-postcode-not-accepted) See less ▼ - [FAQs](https://help.thrive4.com/faqs) - [Member guides](https://help.thrive4.com/member-guides#main-content) - [Account details](https://help.thrive4.com/member-guides#account-details) - [Payments](https://help.thrive4.com/member-guides#payments) - [Troubleshooting](https://help.thrive4.com/member-guides#troubleshooting) - [Dashboard](https://help.thrive4.com/dashboard) - [Growth tools](https://help.thrive4.com/growth-tools) - [Contact management](https://help.thrive4.com/contact-management#main-content) - [Contacts](https://help.thrive4.com/contact-management#contacts) - [Groups and Roles](https://help.thrive4.com/contact-management#groups-and-roles) - [Gymnastics insurance](https://help.thrive4.com/contact-management#gymnastics-insurance) - [Timetable](https://help.thrive4.com/timetable) - [Teams](https://help.thrive4.com/teams#main-content) - [Squad management](https://help.thrive4.com/teams#squad-management) - [Season management](https://help.thrive4.com/teams#season-management) - [Player management](https://help.thrive4.com/teams#player-management) - [Sales admin](https://help.thrive4.com/sales-admin#main-content) - [FAQs](https://help.thrive4.com/sales-admin#faqs) - [Orders](https://help.thrive4.com/sales-admin#orders) - [Invoices](https://help.thrive4.com/sales-admin#invoices) - [Payments](https://help.thrive4.com/sales-admin#payments) - [Reporting](https://help.thrive4.com/reporting#main-content) - [Financial](https://help.thrive4.com/reporting#financial) - [Operational](https://help.thrive4.com/reporting#operational) - [Communication](https://help.thrive4.com/reporting#communication) - [Product management](https://help.thrive4.com/product-management#main-content) - [Adding a new product](https://help.thrive4.com/product-management#adding-a-new-product) - [Billing](https://help.thrive4.com/product-management#billing) - [Product settings](https://help.thrive4.com/product-management#product-settings) - [Schedules](https://help.thrive4.com/product-management#schedules) - [Discounts](https://help.thrive4.com/product-management#discounts) - [Communication](https://help.thrive4.com/communication#main-content) - [Email](https://help.thrive4.com/communication#email) - [SMS](https://help.thrive4.com/communication#sms) - [Notifications](https://help.thrive4.com/communication#notifications) - [Organisation setup](https://help.thrive4.com/organisation-setup#main-content) - [Financial](https://help.thrive4.com/organisation-setup#financial) - [Data collection](https://help.thrive4.com/organisation-setup#data-collection) - [Development programme](https://help.thrive4.com/organisation-setup#development-programme) - [Your shop](https://help.thrive4.com/your-shop) - [Troubleshooting](https://help.thrive4.com/troubleshooting#main-content) - [Products](https://help.thrive4.com/troubleshooting#products) - [Payments](https://help.thrive4.com/troubleshooting#payments) - [Submit a ticket](https://help.thrive4.com/submit-a-ticket) - [Video Guides](https://help.thrive4.com/video-guides) [![Thrive4-new\_black\_logo\_RGB](https://help.thrive4.com/hs-fs/hubfs/Thrive4-new_black_logo_RGB.png?width=184&height=74&name=Thrive4-new_black_logo_RGB.png "Thrive4-new_black_logo_RGB")](https://www.thrive4.com) Copyright © 2025, Pay Here Limited trading as Thrive4