Member guides
Learn how to navigate your Thrive4 account and manage your events, payments, and personal details
Account details
- Member guide: How do I add emergency contacts to my account?
- Member guide: How can my friends/family receive copies of emails?
- Member guide: How do I add and manage my friends and family?
- Member guide: How do I upload a photo to my account?
- Member guide: How do I delete my account and data?
- Member guide: How do I upload and share photos and files?
- Member guide: How do I update my information?
Payments
- Member guide: What reference appears on my card or bank statement?
- Member guide: I can't pay my invoice or complete payment
- Member guide: How do I set up a new payment method?
- Member guide: How do I pay my invoice?
- Member guide: How to manage your saved payment methods
- Member guide: How do I see my future payments?
- Member guide: How to complete the Thrive4 checkout
Troubleshooting
- Member guide: I don't recognise a payment from Thrive4/LoveAdmin or London & Zurich on my bank statement - how do I trace it?
- Member guide: I received a charge from Thrive4 that I don't recognise
- Member guide: How do I reset my password?
- Member guide: How do I cancel my membership or class?
- Member guide: How do I add Thrive4 to my safe sender list?
- Why is my postcode not accepted?