--- title: Sales admin | Thrive4 Help Centre description: Learn how to manage customer orders, track invoices, and keep payments, credit notes, and refunds organised --- [Skip to content](https://help.thrive4.com/sales-admin#main-content) [![Thrive4\_Logo](https://help.thrive4.com/hs-fs/hubfs/Thrive4_Logo.png?width=151&height=60&name=Thrive4_Logo.png)](https://help.thrive4.com/) - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) Open main navigation Close main navigation - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) How can we help? - There are no suggestions because the search field is empty. 1. 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[Sales admin](https://help.thrive4.com/sales-admin) # Sales admin Learn how to manage customer orders, track invoices, and keep payments, credit notes, and refunds organised ## FAQs - [How do I pause/postpone billing for my customers?](https://help.thrive4.com/how-do-i-pause-auto-renewing-billing-for-my-customers) - [Abandoned checkout report](https://help.thrive4.com/abandoned-checkout-report) - [What is the difference between an order, an invoice and a payment?](https://help.thrive4.com/what-is-the-difference-between-orders-invoices-payments) - [How can my customers use their credit balance?](https://help.thrive4.com/how-do-my-customers-use-their-credit-balance) ## Orders - [Orders overview](https://help.thrive4.com/orders) - [How do I cancel or change a renewing order?](https://help.thrive4.com/managing-renewals) - [How do I edit an order’s price?](https://help.thrive4.com/how-do-i-edit-the-amount-of-a-scheduled-order-/upcoming-invoice) - [How do I manage orders that are awaiting approval?](https://help.thrive4.com/how-do-i-approve-an-order) - [How do I edit and lock-in the invoice date of an order?](https://help.thrive4.com/how-do-i-edit-the-invoice-date) ## Invoices - [Invoices overview](https://help.thrive4.com/invoices) - [How do I collect payments for outstanding invoices?](https://help.thrive4.com/collecting-outstanding-payments) - [How do I raise a credit note?](https://help.thrive4.com/how-do-i-raise-credit-notes) - [How do I record payments I have collected offline?](https://help.thrive4.com/managing-offline-payments) - [How do I cancel an invoice?](https://help.thrive4.com/how-do-i-cancel-an-invoice) - [How do I record a refund that I processed offline?](https://help.thrive4.com/how-do-i-record-an-offline-refund) - [How can I identify overdue invoices?](https://help.thrive4.com/how-can-i-find-and-chase-overdue-invoices) See less ▼ ## Payments - [Payments overview](https://help.thrive4.com/payments) - [How do I process a refund?](https://help.thrive4.com/how-do-i-issue-a-refund) - [How can I request one-off payments?](https://help.thrive4.com/how-can-i-request-an-ad-hoc-payment) - [How do I cancel a payment?](https://help.thrive4.com/how-do-i-cancel-a-payment-that-is-pending) - [How do I resolve failed payments?](https://help.thrive4.com/failed-payment) - [FAQs](https://help.thrive4.com/faqs) - [Member guides](https://help.thrive4.com/member-guides#main-content) - [Account details](https://help.thrive4.com/member-guides#account-details) - [Payments](https://help.thrive4.com/member-guides#payments) - [Troubleshooting](https://help.thrive4.com/member-guides#troubleshooting) - [Dashboard](https://help.thrive4.com/dashboard) - [Growth tools](https://help.thrive4.com/growth-tools) - [Contact management](https://help.thrive4.com/contact-management#main-content) - [Contacts](https://help.thrive4.com/contact-management#contacts) - [Groups and Roles](https://help.thrive4.com/contact-management#groups-and-roles) - [Gymnastics insurance](https://help.thrive4.com/contact-management#gymnastics-insurance) - [Timetable](https://help.thrive4.com/timetable) - [Teams](https://help.thrive4.com/teams#main-content) - [Squad management](https://help.thrive4.com/teams#squad-management) - [Season management](https://help.thrive4.com/teams#season-management) - [Player management](https://help.thrive4.com/teams#player-management) - [Sales admin](https://help.thrive4.com/sales-admin#main-content) - [FAQs](https://help.thrive4.com/sales-admin#faqs) - [Orders](https://help.thrive4.com/sales-admin#orders) - [Invoices](https://help.thrive4.com/sales-admin#invoices) - [Payments](https://help.thrive4.com/sales-admin#payments) - [Reporting](https://help.thrive4.com/reporting#main-content) - [Financial](https://help.thrive4.com/reporting#financial) - [Operational](https://help.thrive4.com/reporting#operational) - [Communication](https://help.thrive4.com/reporting#communication) - [Product management](https://help.thrive4.com/product-management#main-content) - [Adding a new product](https://help.thrive4.com/product-management#adding-a-new-product) - [Billing](https://help.thrive4.com/product-management#billing) - [Product settings](https://help.thrive4.com/product-management#product-settings) - [Schedules](https://help.thrive4.com/product-management#schedules) - [Discounts](https://help.thrive4.com/product-management#discounts) - [Communication](https://help.thrive4.com/communication#main-content) - [Email](https://help.thrive4.com/communication#email) - [SMS](https://help.thrive4.com/communication#sms) - [Notifications](https://help.thrive4.com/communication#notifications) - [Organisation setup](https://help.thrive4.com/organisation-setup#main-content) - [Financial](https://help.thrive4.com/organisation-setup#financial) - [Data collection](https://help.thrive4.com/organisation-setup#data-collection) - [Development programme](https://help.thrive4.com/organisation-setup#development-programme) - [Your shop](https://help.thrive4.com/your-shop) - [Troubleshooting](https://help.thrive4.com/troubleshooting#main-content) - [Products](https://help.thrive4.com/troubleshooting#products) - [Payments](https://help.thrive4.com/troubleshooting#payments) - 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