--- title: Troubleshooting | Thrive4 Help Centre description: Use our troubleshooting section to help you understand and resolve system and user-related issues --- [Skip to content](https://help.thrive4.com/troubleshooting#main-content) [![Thrive4\_Logo](https://help.thrive4.com/hs-fs/hubfs/Thrive4_Logo.png?width=151&height=60&name=Thrive4_Logo.png)](https://help.thrive4.com/) - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) Open main navigation Close main navigation - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) How can we help? - There are no suggestions because the search field is empty. 1. 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[Troubleshooting](https://help.thrive4.com/troubleshooting) # Troubleshooting Use our troubleshooting section to help you understand and resolve system and user-related issues - [Why are my contacts not receiving emails?](https://help.thrive4.com/your-customer-is-not-receiving-emails) - [Direct debit mandate form troubleshooting guide](https://help.thrive4.com/troubleshooting-mandate-creation) ## Products - [Why can't I add a contact to a product?](https://help.thrive4.com/add-to-product-errors) - [Why can't I see my product in the shop?](https://help.thrive4.com/why-cant-i-see-my-products-in-the-shop) - [Why have class attendees not automatically renewed?](https://help.thrive4.com/why-have-members-not-renewed-onto-the-next-schedule) ## Payments - [Why can't I issue refunds?](https://help.thrive4.com/why-cant-i-issue-a-refund) - [Why are our bank settlements delayed?](https://help.thrive4.com/why-are-our-bank-settlements-delayed) - [Why do my customers have no payment provider to choose from?](https://help.thrive4.com/why-do-my-products-have-no-payment-provider) - [A payment failed but my customer tells me the money was still debited - why?](https://help.thrive4.com/the-payment-failed-but-my-customer-tells-me-the-money-was-still-debited-why) - [Why are some GoCardless payments pending longer than they should?](https://help.thrive4.com/why-are-gocardless-payments-still-pending) - [Why is my customer's billing not auto-renewing?](https://help.thrive4.com/why-arent-my-customers-arent-auto-renewing-onto-their-memberships) - [Why are our PayPal/card payments 'Pending'?](https://help.thrive4.com/why-are-our-paypal-payments-pending) - [Why are my invoices pending for longer than expected?](https://help.thrive4.com/what-are-my-invoices-pending-for-longer-than-the-expected-processing-time) See less ▼ - [FAQs](https://help.thrive4.com/faqs) - [Member guides](https://help.thrive4.com/member-guides#main-content) - [Account details](https://help.thrive4.com/member-guides#account-details) - [Payments](https://help.thrive4.com/member-guides#payments) - [Troubleshooting](https://help.thrive4.com/member-guides#troubleshooting) - 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