Troubleshooting
Use our troubleshooting section to help you understand and resolve system and user-related issues
Products
Payments
- Why can't I issue refunds?
- Why are our bank settlements delayed?
- Why do my customers have no payment provider to choose from?
- A payment failed but my customer tells me the money was still debited - why?
- Why are some GoCardless payments pending longer than they should?
- Why is my customer's billing not auto-renewing?
- Why are our PayPal/card payments 'Pending'?
- Why are my invoices pending for longer than expected?