Member guide: How to complete the JoinIn checkout
When you're ready to check out through the shop there are just a few steps to complete. This article will guide you through them
Note: Please note that not all checkout steps described below may apply, as these sections are determined by your organisation's preferences.
Checkout timer
When you're ready to check out your items in the shop, you'll have a limited timeframe to complete your registration and payment. To help you stay on track, a countdown timer will be visible at the top of the checkout.
The time to complete checkout is determined by the organisation, with the default being 5 minutes.
Two minutes before the checkout timer ends, an alert will appear at the top of your screen – with the option to extend the timer.
Who are you buying for?
This step requires you to confirm the person you are adding the product to your basket for. Simply select your own profile or another contact from your existing Family and friends list. If you haven’t yet created a profile for the person you’re buying for, select ‘Add new person’.
Medical information
You may be prompted to provide medical information for the person you’re making the purchase for.
The information is collected in a standardised form that is divided into three sections: ‘Medical information’, ‘Allergies and dietary requirements’, and ‘Doctor’s details’. None of the sections are mandatory.
Emergency contacts
Organisations may request that you provide information for emergency contacts, usually one or two individuals. All the requested information is mandatory, so you will not be able to proceed until emergency contacts are provided.
Important: Emergency contacts' phone numbers and email addresses must be unique.
Consents
Your consent for certain aspects of the organisation’s service (e.g. photography policy, terms and conditions) may be requested. To update your consent status, use the toggles for each one.
You cannot proceed past this section until all required consents have been agreed to. Consents may be optional, and therefore do not require agreement to proceed.
Additional information
An organisation may want to gather more information from you that goes beyond the standard personal details. For example, they may be interested in knowing about your interest in volunteering or how you came to hear about their organisation.
To provide answers to these additional information questions, simply click on the ‘Add information’ button. Required questions will be highlighted in red, and it is necessary to complete them before you can continue further.
Additional products
You may be required to add additional products to your basket as part of the checkout process. This is determined by the organisation and what you’re purchasing. For example, you may be required to purchase insurance cover if you are purchasing a membership.
There may be multiple options in a dropdown menu in this section, in which case you just need to select one.
Required files
You may also be required to upload additional files, such as proof of age. Any required files are mandatory so must be provided to complete checkout.
Payment
Based on the organisation's preferences, you will be able to make your payment using either direct debit or PayPal.
PayPal allows for one-time card payments and payments from your PayPal wallet (if configured by the organisation).
If you are making payment via direct debit Mandate, you will be prompted to enter your first/last name, email address, billing address and bank account details.
Note: A Direct Debit mandate can be used for one-off payments or recurring payments.
If you already have a valid payment method saved, you’ll just need to click ‘Pay now’ to complete your purchase.