Payments overview

The Payments page displays key information about failed, pending and completed payments. It's also where you can trigger refunds for your customers. You can sort, filter, or search each of the headings below to manage your data.

• ‘Payment’ – a unique ID attributed to every payment
• ‘Invoice’ – the ID of the invoice this payment was made against
• ‘Creation date’ – the date the payment was made (began processing)
• ‘Status’ - whether the payment is pending, failed, completed or cancelled
• ‘Account owner’ - the member/user who made the payment
  • Usually a parent or guardian
• ‘Payment provider’ - the payment provider or other method used to make the payment
• ‘Amount’ - the total amount of the payment request
• ‘Total fees’ - the total fees charged on the payment by Thrive4 and your payment provider
• ‘Net’ – the net amount to be received after fees
• ‘Payment provider fees’
• ‘Thrive4 fees’
• ‘Net product value’ – the price of the product(s) being paid for before discounts and fees
• ‘Predicted completion date’ – the estimated date when the payment will finish processing
• ‘Actions’ - any actions that are eligible to be carried out against the payment, for example; 'Cancel' or 'Refund'

These are the default column headers, you can use ‘Manage columns’ to edit what data is shown.