How do I add Thrive4 to my safe sender list?

If you are having issues with receiving emails from Thrive4, the first troubleshooting step we recommend is to add no-reply@thrive4.com to your safe senders list. This helps ensure emails are not blocked or sent to spam or junk.

Alternatively, if you're joining an organisation that uses its own domain for email delivery, you'll need to add their email address to your safe senders list instead.

Steps by email provider

Outlook (formerly Hotmail)

If emails have delivered to Junk:

• Open the email that was directed to your Junk folder
• Click on the 'Junk' link next to the delete button in the top-left corner
• Click 'Never Block Sender' in the drop-down options below the ‘Junk’ icon

If emails haven’t been delivered at all:

• Click the gear icon in the top-right corner and select ‘View all Outlook settings’
• Go to ‘Mail’ > ‘Junk email’
• Under ‘Safe senders and domains’, click ‘Add’
• Add no-reply@thrive4.com or your organisation’s email
• Click ‘Save’

iCloud (Apple mail)

If emails have delivered to Junk:

• Open the email that was directed to your Junk folder
• Click on the sender’s email address at the top of the email
• Click on 'Add to Address Book'

If emails haven’t been delivered at all:

• Click the gear icon in the bottom-left corner and open ‘Rules
• Click ‘Add a Rule’
• In the ‘If a message’ dropdown menu, select ‘is from’
• Enter the email address you want to add to the safe senders list
• In the ‘Then’ dropdown menu, select ‘Move to Inbox’
• Click ‘Done’

Gmail (Google mail)

If emails have delivered to Junk:

• Open the email that was directed to your Junk folder
• Click on the icon comprising three vertically arranged dots to the far right of the sender address
• Select 'Add To Contacts'

If emails haven’t been delivered at all:

• Click the gear icon in the top-right corner and select ‘See all settings’
• Go to the ‘Filters and Blocked Addresses"’ tab
• Click on ‘Create a new filter’
• In the ‘From’ field, enter the email address you want to add to the safe senders list
• Click "Create filter" at the bottom of the form
• Check the box next to ‘Never send it to Spam’
• Click ‘Create filter’ again to save your settings

Yahoo mail

• Click the gear icon in the upper right corner and select ‘More Settings’
• Go to ‘Filters’ and click ‘Add new filters’
• In the ‘Filter Name’ field, enter a name for the filter
• In the ‘From’ field, enter the email address you want to add to the safe senders list
• Select ‘Inbox’ as the folder to move the emails to
• Click ‘Save’

AOL mail

• Click on ‘Options’ and select ‘Mail Settings’
• Go to the ‘Spam Settings’ tab
• In the ‘Sender Filter’ section, click ‘Allow mail from addresses I specify’
• Enter the email address you want to add to the safe senders list.
• Click ‘Save Settings’

Steps by device

iPhone/iPad - Mail app

• Open the email that was directed to your Junk folder
• Tap the sender name in the 'From' line
• On the next screen, tap 'Create New Contact'
• The next screen will be pre-populated with our email address - add ‘Thrive4’ if the 'Name' field is blank
• Tap 'Done'

Android phone/tablet – most default mail apps

• Open the email that was directed to your Junk folder
• Tap the icon next to the email address on the left-hand side
• Tap 'Create contact'
• The next screen will be pre-populated with our email address – add ‘Thrive4’ if the 'Name' field is blank
• Tap 'Save'