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How do I see when payments will be taken from my customer's bank account?

A customer paying by direct debit will not have payments debited from their bank account until several days after submitting their mandate or making their payment

Note: Collection dates are generally accurate, however please be advised that these dates can only be predicted and can vary due to factors determined by the payment providers and BACS.

  • Navigate to Sales admin > Payments
  • Click into the ‘Pending’ tab
  • Click any payment ID
  • Look for the ‘Predicted collection’ date


For more information on the processing timeline for direct debit providers, and what happens on each day of the cycle, please refer to the following articles: