--- title: How do I send emails? description: Send emails to individual contacts and groups within in your organisation with Thrive4 --- [Skip to content](https://help.thrive4.com/how-do-i-send-emails-to-contacts#main-content) [![Thrive4\_Logo](https://help.thrive4.com/hs-fs/hubfs/Thrive4_Logo.png?width=151&height=60&name=Thrive4_Logo.png)](https://help.thrive4.com/?hsLang=en) - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) Open main navigation Close main navigation - [Submit a ticket](https://help.thrive4.com/submit-ticket) - Log in to your account Show submenu for Log in to your account - [Club.Thrive4](https://club.thrive4.com/) - [Thrive4 MemberHub](https://member.thrive4.com/#/app/joinin/login) How can we help? - There are no suggestions because the search field is empty. 1. [Thrive4 Help Centre](https://help.thrive4.com/?hsLang=en) 2. [Communication](https://help.thrive4.com/communication?hsLang=en) 3. [Email](https://help.thrive4.com/communication?hsLang=en#email) # How do I send emails? ## This article explains how to send emails within the system to individual contacts and groups **Tip:** We recommend creating the email first as a template in **Settings \> Communication** to save time. You can learn more about email templates [here](https://help.thrive4.com/managing-email-templates?hsLang=en). You can send emails from most areas of the system, including Sales admin and most reports.   ### From the Contacts page: - Navigate to **Contact management \> Contacts** - Select the contact(s) you wish to send an email to by ticking the checkboxes by names - You can use the left sidebar to filter by group or product - When contacts are selected, the left sidebar will show actions that can be performed - Click ‘Message’ then ‘Send message or content’ ![](https://help.thrive4.com/hs-fs/hubfs/undefined-Jun-29-2026-02-31-41-8651-PM.png?width=534&height=368&name=undefined-Jun-29-2026-02-31-41-8651-PM.png)   ### From the contact record - Search for a contact and click their name - Click ‘Actions’ from the top-left of the contact record - Go to ‘Message’ \> ‘Email’ ![](https://help.thrive4.com/hs-fs/hubfs/image-png-Jun-29-2026-02-32-18-8355-PM.png?width=600&height=354&name=image-png-Jun-29-2026-02-32-18-8355-PM.png)   ### From the timetable: - Navigate to the **Timetable** and click into any session - Select the ‘Advanced view’ or ‘Manage’ - Select the contact(s) you wish to email - Click ‘Actions’ then ‘Message’   ### Message options In the ‘Send message’ pop-up, you can either select a pre-made organisation template or quickly create a new email. You can also add attachments (up to 100MB) and personalise the message using [placeholders](https://help.thrive4.com/list-of-placeholders?hsLang=en). Toggle ‘Post on timeline’ to additionally post on their Thrive4 MemberHub – this will also notify their mobile device if they use the app. Sending messages to the timeline can help ensure important information is seen quickly as emails can often be missed in busy inboxes. Toggle ‘Marketing message’ when sending special offers/promotions to mark the email as such. This ensures you’ll only message contacts who have opted into these communications. Your members can manage their communication preferences at any time from **Account \> Settings \> Notification Settings** within the Thrive4 MemberHub. You can also save the message you sent as a new organisation email template. For more information on creating and managing templates, check out our guide [here](https://help.thrive4.com/managing-email-templates?hsLang=en).   ### Email 'from' and 'reply' address By default, all emails sent within the system will be delivered from **noreply@thrive4.com**, unless you have chosen to verify and enable your own email address. This can be done for any organisations that own their own domain – for more information read our help article [here](https://help.thrive4.com/how-can-we-send-emails-from-loveadmin-using-our-own-domain-name?hsLang=en). Replies from your recipients will go to your organisation’s email address (if enabled), otherwise this will default to the email address of the logged-in account – yours or your team’s. This can be overwritten at the bottom of the page if needed. ![](https://help.thrive4.com/hs-fs/hubfs/image-png-Jun-29-2026-02-33-18-9461-PM.png?width=654&height=139&name=image-png-Jun-29-2026-02-33-18-9461-PM.png) To avoid overwriting this every time, you can set a default reply-to address from **Organisation setup \> Settings**, under 'Notification settings'. ![](https://help.thrive4.com/hs-fs/hubfs/image-png-Sep-15-2026-11-50-36-7360-AM.png?width=542&height=596&name=image-png-Sep-15-2026-11-50-36-7360-AM.png)   **Tip:** You can also schedule emails to go out at a later date or time. 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