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Pricing settings overview

This article covers the different pricing options available, how to use them, and how to update your prices

Product pricing works in conjunction with the product’s billing settings. For more information on setting up your product billing, click here.

Important: Pricing settings vary depending on the type of product you’re creating. For help creating your products, read our full guides:

Pricing options

  • Currency
  • Price - the cost of the product per the 'what's it for', e.g. £10 per session
  • What's it for:
    • ‘Hour’ – price per hour
    • ‘Session’ – price per session
    • ‘Schedule’ – price per schedule e.g. a term or week of holiday camps
    • ‘Month’ – fixed price per month (calendar or date-to-date), regardless of how many sessions there are in the month
    • ‘Person’ – price per person per set length of time (subscription)
    • ‘Item’ – price per item (merchandise)

Purchase options

  • ‘Any day, any time’ – most used for pay-as-you-go or trial sessions, allowing customers to choose any date and time available
  • ‘Same day of week, same time’ – most used for recurring monthly classes, ensuring customers pay a set price for the same session each week
  • ‘All sessions’ – most used for holiday camps or termly bookings, the customer pays for every available session in the schedule

Is this price for a trial?

Tick this box if this price is for a trial – this is only available for classes and events, when Trial settings have been outlined.

Apply to schedules

This is only needed if you have multiple schedules on a class or event product that cost different amounts. For more information click here.

Price description

If your product has two different pricing options, use this field to differentiate them in the shop e.g. ‘Full week’ and ‘Single day’.

Tax rate

Assign a specific tax rate to a product. This will have no bearing on the total price, but will pull through to your financials for tax reporting purposes. For more information click here.

Actions

From here you can delete or save the price after making changes.

Important: Removing a price completely will halt the renewal process for that product. If you wish to modify the pricing for a product that already has customers set up for renewal, please refer to the instructions below on how to edit a price.

 

How to edit a price:

  • Navigate to Product management > Products
  • Select a product from the left sidebar
  • Open ‘Pricing’ and click into the ‘Price’ field
  • Enter your new price and save

Note: If you change the price of an auto-renewing product for which there are already scheduled orders, these will not automatically update to your new price.

Read below for guidance on how to update orders after pricing changes.

 

Option one: cancel scheduled renewal orders

  • Update your price as needed
  • Navigate to Sales admin > Orders
  • Select the orders for the product/schedule you have edited
    • Ensure only renewal orders (marked with an R - ) are selected
  • Click ‘Cancel orders’
  • Use the first option – ‘Cancel order only’


Cancelling renewal orders in this way causes them to regenerate within 24 hours with the new product settings.

 

Option two: update order prices

  • Update your price as needed
  • Navigate to Sales admin > Orders
  • Select the orders for the product/schedule you have edited
  • Click ‘Change gross amount’ and enter your new price