Product FAQ
In this section we help to answer your most frequently asked questions
- Best practice: How do I keep my data tidy?
- How do I add an attachment to an email?
- I received a charge from Thrive4 that I don't recognise
- London & Zurich - Payment processing timeline
- GoCardless - Payment processing timeline
- Why is my customer's billing not auto-renewing?
- How do I see when payments will be taken from my customer's bank account?
- How do I cancel a payment?
- How do we change the bank details for where we receive direct debit payments?
- How do customers cancel their direct debit mandate?
- How do I view a contact's consent responses?
- London & Zurich Payment Services Portal - overview and training
- How do I add an enquiry form to our shop?
- Getting started guide
- What happens if a user deletes a linked contact from their Thrive4 account?